Scope
This policy explains how XEENON LTD, the operator responsible for processing service data, handles information in the XEENON app and its educational services: courses, workshops, community, AI Coach and market alerts. Use the contact below for privacy requests. Reading this policy does not automatically give consent to processing that requires a separate choice.
Account and verification
We process your name, email, phone number, date of birth, profile fields such as gender, country code and language when supplied, optional photo, account identifier and verification status. These support account management, email verification, recovery, support and language preferences. Birth dates may support birthday greetings. Passwords are stored as hashes and verification codes are temporary. Contact support to correct fields you cannot edit in the app. We collect information directly when you complete registration or profile forms or contact support. The current registration screen requires a phone number, date of birth and gender; a profile photo is optional.
Learning and service activity
We process course and workshop enrollment, access entitlements, viewing progress, lesson completion, playback activity, preferences and notification read status. This enables authorized content access, learning continuity, progress displays and service administration. For paid features, we process entitlement and transaction information needed to verify access. Payment data you provide to an external payment provider is subject to its policy.
One device and technical data
A student account uses one active device. The app creates a random identifier in secure storage to bind the account to the device; it is not an IMEI or advertising identifier. We process device name and model, operating system and version, app version, IP address, sessions and timestamps, security events and operational errors. These support access control, prevention of account sharing and abuse, and troubleshooting. Moving to another device requires an administrator reset through support. Device details are sent during registration or sign-in, while session, playback and security records are generated automatically as you use the service.
Content protection and watermarks
Playback sessions use signed, expiring links. Watermarks may include an email address, phone number or session-related identifier to help trace unauthorized redistribution. Screen capture or recording events may be recorded and access restricted according to available controls. Capabilities vary by platform and version: we do not guarantee prevention of every screenshot or recording, or that DRM is enabled in every environment. The current video player watermark displays your full email address and full phone number when available; anyone viewing your screen or a copy of it may see them.
Community and reviews
Approved community posts and images are visible to eligible members. The community feature hides the sender’s identity from peers, but administrators can identify senders and review reports and blocks. Your content may still identify you. Published reviews show the author’s name, photo when available, rating and date. Do not post private personal or financial data, or information about others without an appropriate basis.
AI Coach and content processing
We process Coach messages, uploaded images or charts, learning context and skill level to generate educational replies and practice. Conversations and assessments are stored in the service. Requests pass through our server, and necessary data may be sent to OpenAI through the configured provider; AI may also moderate community text and images. The app offers a sharing consent choice that you can withdraw in Profile; declining keeps other learning features available. Withdrawal stops subsequent optional use, not automatic deletion of earlier data; use deletion or support options for that. Do not upload passwords or private financial records. Provider retention and use of requests are governed by applicable service terms and settings.
Notifications and permissions
Push tokens and preferences support course, workshop, security, content and enabled market notifications. You can disable permission in device settings and change available app preferences. Camera or photo access is used when you choose to upload an image; you may refuse permission, which can make that feature unavailable. A country code does not give us access to your precise location.
Purposes and legal bases
We use data to deliver the requested service, manage accounts, learning and support, protect content and security, improve reliability and meet legal obligations. Depending on applicable law, processing may rely on performance of our contractual relationship, legitimate interests in operating and protecting the service subject to your rights, a legal obligation, or consent where required. App use alone is not consent to every optional purpose.
International processing and external links
Providers may process data outside your country, where laws differ. Transfer safeguards required by applicable law apply where needed. When you open an external link or contact us through WhatsApp, that service also processes data under its own policy. Never send support passwords or verification codes; we may request limited information to establish account ownership.
Retention
Account, learning and conversation data is retained while needed for your account and features, or for a legitimate legal or security purpose. Verification codes and sessions expire. Account deletion removes associated active-service records and queues personal files for removal. Backups, cached images and provider-held copies may remain under their respective cycles; deletion from every copy is not immediate. Administrative deletion receipts remain without account identity; a hashed identifier of an administratively banned device may remain to prevent abuse. Contact support about retention periods applicable to your request.
Account and data deletion
In the app, go to Profile → Delete account → Confirm. This deletes your XEENON account and associated active-service records, including sessions, devices, posts, reviews, registrations, learning progress and Coach conversations. Account access is lost and deletion is irreversible. If you cannot sign in, or to request deletion from the web, use support below with “XEENON account deletion request” and your registered email to begin verification. You may request deletion of specific data; we will explain any effect on service availability. Account deletion does not automatically issue a refund or cancel a subscription managed by an external payment provider; manage any such subscription with that provider. In-app self-service deletion does not require contacting support or installing WhatsApp; support is an additional assistance option.
Start a deletion request with support ↗Your rights and choices
Depending on applicable law, you may request access and a copy, correction or deletion, restriction or objection, data portability where applicable, and withdrawal of consent without affecting earlier lawful processing. You may complain to the relevant data protection authority. We may verify identity to protect your account and respond within legally required timeframes. Contact support to challenge or request review of a security restriction.
Data security
Server-side access controls, password hashing, session management, expiring content links and technical and organizational measures help limit unauthorized access. No electronic transmission or storage method is absolutely secure. Keep credentials private and contact support if you suspect unauthorized use.
Children’s privacy
The service provides market education and is not designed to target children. We do not knowingly collect a child’s data without the basis or consent required by law. Parents or guardians who believe a child provided data improperly should contact us so we can investigate and take appropriate action, including deletion where required. Age and consent requirements vary by country.
Educational content
Courses, analysis, market alerts and Coach replies are educational and informational and may contain errors. We do not use your data to make investment decisions or execute trades on your behalf. Content is not a guarantee of results or personalized investment advice.
Updates and contact
We may update this policy when the service, data practices or legal requirements change. The revision date appears above and appropriate notice of material changes is provided where required. Send privacy questions and access, correction or deletion requests to XEENON LTD support below.
Let’s talk about your privacy
XEENON LTD
Privacy support and data requests via WhatsApp
Do not send passwords or verification codes. Opening the link does not send a message automatically.